Mortgage Systems Support Representative

Draper, UT

Full Time

All Star Mortgage Systems Support Representative

Do you “Rock” when it comes to providing high quality help desk support and customer service? Do you enjoy a fast-paced environment? Are you quick on your feet in providing solutions for problems presented? Are you still cordial and cooperative under pressure? If so, we want to hear from you.

Castle & Cooke Mortgage is a rapidly emerging as a preeminent lender in the United States. Our focused commitment on excellence is manifested in our staff and the high-quality mortgage loans we originate.

What We Do for Our Employees

Excellent medical, vision, & dental insurance
401(k) with company match
Health & wellness benefits & activities
PTO, Paid Holidays
Summit Club awards trip

As a Mortgage Systems Support Representative, you will assist users with mortgage system-related issues, working closely with other departments to identify and resolve problems. Your role involves diagnosing and troubleshooting problems as they arise, utilizing a helpdesk ticketing system to track issues and document resolutions. Additionally, you will contribute to our knowledge base by documenting processes and solutions for future reference. You will also handle various administrative tasks and special projects, all while collaborating with a dedicated mortgage systems team that supports the end-to-end mortgage origination process.

An Award-Winning Workplace

Castle & Cooke Mortgage has received multiple awards for being a workplace of choice. Recent recognitions include being named to distinguished lists such as Fortune’s Top 100 Best Medium Workplaces, Mortgage Executive Magazine’s 50 Best Companies to Work For and National Mortgage Professional’s Top Mortgage Employers.

If this sounds like you, apply today for immediate consideration!

Castle & Cooke Mortgage, LLC is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Castle & Cooke Mortgage, LLC participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

I love absolutely everything about Castle & Cooke Mortgage!

I love absolutely everything about Castle & Cooke Mortgage! Even during this pandemic, they have been so kind and caring for their employees and their families! The company is doing better than ever and that is because of the AMAZING people who work here!

— Jessica A., Compliance Disclosure Coordinator

Ops support is continually AMAZING

Management is very supportive, soliciting input and willing to listen to field staff, frequently resulting in new products and support as needs are identified, altering processes to make it easier, implementing new support systems, marketing, etc. Ops support is continually AMAZING by providing positive support no matter what is being asked, working through files quickly, resolving issues, and open communication. Ops can be relied on for answering questions or concerns and proactively offering solutions.

— Char S., Loan Officer

Job security is Castle & Cooke Mortgage's number one attribute

I have worked for Castle & Cooke Mortgage for 7 years. I started as a processor and with determination and hard work, I was promoted to Vice President of Processing. We take pride in our employees and promote within when opportunities arise. Job security is Castle & Cooke Mortgage's number one attribute. We do not mass hire when times are busy. We work together to get the job done and we have many long-term employees that love working here.

Jenny L., VP of Processing

Mortgage Systems Support Representative
Draper, UT